I have been getting this error when trying to log into my account through chatgpt.

These are the steps they gave me:

Here are the recommended next steps:

1. Return to the login page and make sure to select the exact method you originally used to create the account (for example, “Continue with Google” or “Continue with Microsoft” if applicable).
2. If you originally signed up using email and password, try using the “Forgot password?” option to reset your password.
3. Avoid creating a new account with the same email, as this may trigger duplication errors if the original account still exists

I cannot continue with google or microsoft as I did not use either of those accounts to create my chatgpt account. I used an email, neither of which is gmail or outlook.

I tried resetting my password but I got the same error.

I am also subscribed to chatgpt so I cannot cancel my subscription because I am unable to access my account.

I have also tried using different devices, web browsers, with and without a VPN. Nothing seems to work.

Does anyone have any other suggestions?

https://preview.redd.it/6nzgtzx1ezpg1.png?width=758&format=png&auto=webp&s=567d8975a9fc6c757edb001f1987bf1baa70d0c4