Hey everyone,

I’m feeling completely stuck with OpenAI support and was wondering if anyone here has dealt with a similar timeline or has advice on what to do next.

My API account was deactivated back in December due to an automated safety filter. It was a clear false positive triggered by some keyword associations while I was asking for coding assistance for a chatbot project.

I explained the context clearly in my appeal, but the wait has been endless.

Here is my timeline so far:

• Dec. 29, 2025: Submitted my appeal with full context/code samples.

• Jan. 4, 2026: Received the automated confirmation.

• Jan. 12, 2026: Got an update stating, “We’ll need assistance from a colleague to move this forward.” (I assume it got escalated to Trust & Safety).

• March 16, 2026 (Today): Absolutely nothing.

I’ve sent a few follow-up emails asking for a status update, but haven’t heard back.

At this point, I’m seriously considering just opening a new OpenAI account so I can get back to building.

Has anyone else been stuck in an escalated Trust & Safety review for months? Also, if I do open a new account, is there a high risk of getting banned for evasion while an appeal is still pending?

Any advice or shared experiences would be greatly appreciated!